Clarke Willmott–fast and effective IT training

We helped law firm Clarke Willmott train hundreds of staff on new software ahead of schedule.

The brief

Top 60 law firm Clarke Willmott needed to implement a new internal system for document management. The new system operates across its offices in Birmingham, Bristol, Southampton and Taunton.

The challenges

All of Clarke Willmott's 650 staff were to be trained, in strict order, on the new system within two months following the roll-out of new software across four offices. The job was too big for the firm's internal training staff to handle alone and we were brought in to help.

The solution

Two instructors were brought in to work alongside internal staff, carrying out training and giving follow-up support.

The execution

As well as classroom training, the instructors were also involved with post-training floor walking. This is a vital part of any large-scale roll-out of a new system and ensures that help is at hand for new users at their desk, immediately following their training. Any teething problems can be solved quickly, maintaining users' enthusiasm for the new solution.

The verdict

Nick Long, IT training team leader at Clarke Willmott, said: "We needed to find an external partner who did not just provide us with extra bodies, but understood what we were trying to achieve and would embrace our culture and ethos as well as working seamlessly with our internal training team. This was a big ask, but fortunately, Bray Leino BroadSkill was able to help. Bray Leino BroadSkill trainers have done a great job for us. One of our lawyers even said it was the best IT training that he had ever had, which is praise indeed. The training went so smoothly that we actually finished ahead of plan."

• Clarke Willmott called us in to help it train hundreds of staff in a short time.
• In all, the law firm had to train more than 650 staff in four offices within two months.
• Staff could use the new product immediately after their training, thanks to the use of floorwalker trainers.
• As a result of our trainers’ involvement, the project finished ahead of schedule.